Frequently Asked Questions
What is the difference between clay, clay composite and composite poker
chips?
* The difference between clay, clay composite and composite poker chips
are the material used to make the outside layer of the chip.
Clay - Chip made of real clay with no metal insert (chips are usually
9 gram in weight). Chip has a rougher surface and makes the same
sound as a casino chip when the chips hit each other. Clay poker
chips usually last 6 to 7 years in the casinos.
Clay Composite - Chip made of real clay with a metal insert to adjust
the weight accordingly. Chip has a rougher surface and makes the
same sound as a casino chip when the chips hit each other. Clay
composite poker chips usually last 6 to 7 years in the casinos.
Composite - Sometimes referred to as ABS or plastic. Although these
chips are made of plastic material, the plastic is compressed so hard
that it doesn't feel like plastic. (some people may refer these chips
as clay composite also. But their ad is misleading. Composite chips
has a smoother surface and usually last a lifetime.
Where is my order?
* Usually all orders are shipped 1-2 business day after the order was
placed.
* Please note that business days are Monday - Friday.
* Orders placed on Friday will take 2 more days to process because we
are closed on the weekends.
How can I check my order status?
* To check your order status, click on "my account" on the
top
navigation of the home page or click on "order status" on the
left
navigation of the home page. If an account wasn't created at the
time the order was placed, please call us to check the status of your
order.
What shipping carrier do you use?
* We use two different carriers for selected items.
* UPS for larger packages and USPS for smaller packages.
* Trucking service is for the continental US only.
What are my payment options?
* We accept Visa, MasterCard, American Express and Discover through
paypal
* We accept certified cashiers check and money orders.
Do you accept International orders or International credit cards?
* We ship to anywhere in the United States and Canada only.
* All International shipments will have a custom (duty) fee when the
shipment arrives. Customer will be responsible to pay for the fee.
Do you charge sales tax?
* We only charge sales tax to packages that are shipped to (Florida)
* Resellers can remove the sales tax by filling out a tax exempt form.
* We will need the form filled out, signed and faxed back to us along
with a copy of your resellers permit.
How do I checkout?
* To checkout, place an item in your cart and the page should refresh.
Click on the checkout button on the right navigation bar or the view
cart
button on top of the page.
USA Poker Shop
3152 Little Rd #134
Trinity, FL 34655